Woodly’s Return Policy

At Woodly, we strive to provide our valued customers with the best shopping experience. Our return policy is designed to ensure your complete satisfaction with every purchase made on our platform. Below, we outline the terms and conditions for product returns and how to handle requests for replacement or refunds.

1. Terms and Conditions of Return

Return Period

  • Products purchased from Woodly can be returned within 15 days of receiving the shipment.
  • Returns must be initiated within this period to be eligible under our return policy.

Basic Return Conditions

To return a product, the following conditions must be met:

  1. Undamaged Product: The product must remain in its original condition without excessive use or damage.
  2. Product Matches Description: The product shipped to you must match the one displayed on the website.
  3. Original Condition: The product must be returned in the same state it was received, including original packaging and accessories (e.g., user manual, warranty card, etc.).
    • If the product is sealed or specially packaged (e.g., perishable items), it must not have been opened or used.
    • Any additional accessories must also be returned with the product.

Non-Returnable Products

  • Products marked as “Non-Returnable” on their product page cannot be returned.
  • In cases of receiving a damaged, defective, or incorrectly shipped product, we will provide a replacement or full refund based on the product’s condition.

2. Return Process

How to Submit a Return Request

  1. Through the Website:

    • Visit the “Return Center” on the website and enter the details of the product you wish to return.
    • Our team will review your request, and if approved, we will arrange for the product to be picked up via courier or as specified.

  2. Collection and Processing:

    • Once the product is received at our return center, processing may take up to two weeks.
    • After the return is processed, the refund will be issued. Refunds to payment cards may take 5ā€“7 business days, while refunds to Woodly Gift Credit are processed within 4 business hours.

Refunds

  • Upon successful return processing, a full refund will be issued to your original payment method or as Woodly Gift Credit, based on your preference.
  • Refunds are made using the same payment method used during purchase, but processing times may vary depending on the method.

3. Damaged or Defective Products

  • If a damaged or defective product is delivered, Woodly will provide a full replacement or refund upon verification.
  • You may be asked to provide photos of the damaged or defective product to expedite the process.
  • If the product is unavailable in stock, a full refund will be issued.

4. Return Policy for Third-Party Sellers

When the Seller Handles Returns:

  • If you purchased from a third-party seller on Woodly, the sellerā€™s return policy will apply.
    • The seller may ask you to return the product to their designated return address or provide a prepaid return label.
    • In some cases, a full refund may be granted without requiring the product to be returned, based on the sellerā€™s policy.

If the Seller Fails to Provide a Return Option:

  • If the seller does not provide a clear return policy or fails to process the return, you can request assistance from the Woodly team. We will work with you to secure your rights and refund according to Woodlyā€™s policy.

Viewing Seller Return Policies:

  • You can review the sellerā€™s return policy before purchase by visiting the “Returns & Refunds” section on the sellerā€™s profile page. After submitting a return request, you can track its status online in the Return Center.

5. Cases Where Returns Are Not Accepted

Returns will not be accepted in the following cases:

  1. If an incorrect product or one not purchased from Woodly is sent.
  2. If the product has been used or damaged after being received.
  3. For products marked as “Non-Returnable” or perishable items such as cosmetics or food.
  4. If the order was canceled or refused by the customer after shipping or if the shipment was not accepted.

6. Identity Verification

To confirm your return request, we may require identity verification. This simple process takes 2ā€“3 minutes. All personal information provided will be handled according to our privacy policy.

Important Notes

  • Misuse of the Return Policy: In cases of excessive returns or products returned in a non-original state, Woodly reserves the right to warn, restrict, suspend, or ban accounts.
  • Incorrectly Sent Products: Returns for products sent incorrectly or not purchased from Woodly will not be accepted.

Contact Us

If you have any questions or need further assistance with the return process, please contact our customer service team via:

Note: Our goal is to provide a convenient and secure shopping experience for all our customers. If you need further assistance or have any questions, we are here to help.