Frequently Asked Questions

Welcome to Woodly, your all-in-one platform for wood and accessories trading.

Our goal is to provide you with a seamless and comprehensive experience, making the management of your wood-related business more efficient and innovative
Whether you are a large company, a creative artisan, or an individual seeking unique products, Woodly is here to support you and meet your needs

What is the Woodly Platform?

Woodly is an advanced digital platform offering innovative solutions for wood and accessories trading, combining:
• Easy management of inventory and orders.
• Product customization tailored to customer requirements.
• Fast and reliable shipping services.
• Dedicated technical and consulting support to ensure your complete satisfaction.

Who Can Use the Woodly Platform?

Woodly is suitable for all categories:
• Companies and large factories: To enhance bulk order management and inventory tracking.
• Craftsmen and designers: To access customized design tools and high-quality materials.
• Individuals: To purchase unique products tailored to their personal projects.

How Can I Customize My Orders?

Woodly gives you full control over designing your orders with easy and smart tools:

  1. Product Selection:
    Browse our digital library and choose the product that suits you.

  2. Adjust Dimensions:
    Specify the length, width, and thickness according to your exact needs.

  3. Choose Patterns and Colors:
    Add your personal touch with a variety of patterns and finishes.

  4. Accurate Quantity Selection:
    Use our exclusive tool to calculate the required quantities based on your project.

  5. Request Additional Processing:
    Such as cutting boards or adding moisture protection layers.

  6. 3D Preview:
    View your final product before confirming the order.

Each step is designed to fit your unique requirements.

Does Woodly Offer Eco-Friendly Products?

Yes! Woodly is committed to providing sustainable products, including:
• High-quality recycled wood.
• Products certified for environmental quality.
• Detailed reports on material sources to ensure compliance with global standards.

Choosing Woodly means supporting a more sustainable planet.

What Makes Woodly Unique?

• Comprehensive Solutions: Combining order management, product customization, and shipping services.
• Smart Tools: Providing you with an easy and fast customization experience.
• Sustainability: Offering eco-friendly products that meet the highest quality standards.
• Continuous Support: A dedicated team ready to assist you at every step.

Does Woodly Offer Services Tailored to the Egyptian Market?

Yes, Woodly understands the needs of the Egyptian market and provides:
• Support for local payment options.
• Shipping services to all governorates at competitive prices.
• Products suitable for local and small projects.

Can I Showcase My Products on Woodly?

Yes, if you're a supplier or business owner, you can register as a seller on the platform and benefit from:
• Showcasing your products to a wide range of customers.
• Managing orders with ease.
• Improving sales and shipping processes.

What Payment Options Are Available?

Woodly offers flexible payment options to suit everyone:
• Prepayment using a bank card.
• Installment payment plans (available for companies).
• Cash on delivery (available upon request).

How Can I Track My Order?
 

• After placing your order, you will receive a unique tracking number.
• You can monitor your order status through your account on the platform.
• Regular updates will be sent to you via email or text messages.

What is the Delivery Time for Orders?

• Standard Orders: Delivered within 3-7 business days.
• Customized Orders: The delivery time depends on the level of customization required. You will be informed of the expected timeframe when placing your order.

Can I Return Products?

Yes, Woodly allows product returns within 7 days of receipt if:
• The products are defective.
• They do not match the requested specifications.

Contact our support team, and we’ll resolve your issue promptly.

How Can I Benefit from Loyalty Programs?

With every purchase, you can:
• Earn reward points.
• Redeem points for discounts or additional services.
• Enjoy exclusive offers for early subscribers.

How Can I Contact the Support Team?

• Email: info@woodlymart.com
• Phone: 01025710000
• Live Chat: Available 24/7.

Do I Need Technical Expertise to Use Woodly?

No, Woodly is designed to be user-friendly for everyone.
Even if you’re new to the world of digital commerce, you can easily navigate and use the platform.

How Do I Start My Journey with Woodly?
  • Register your details now through our website or app.
  • Browse our rich library of products and services.
  • Customize your orders and submit them.
  • Enjoy our services that make your business easier and more professional.
In The End, Woodly is not just a platform; it’s your partner in achieving success in the world of wood trading.
Join us today and enjoy a unique and exceptional experience that meets all your needs.