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Terms and Conditions for the Woodly Platform
Welcome to Woodly, the leading platform providing integrated solutions for the wood industry, accessories, and services related to furniture and decor manufacturing. By using our services, you agree to comply with these terms and conditions and any additional policies attached or announced later.
Definitions
- “Woodly” or “we”: Refers to the Woodly e-commerce platform that acts as an intermediary between suppliers and buyers in the field of wood, accessories, and services.
- “User”: Any person using the platform, whether as a buyer, seller, or service provider.
- “Services”: Includes all features available on the platform, such as:
- Buying and selling products (wood and accessories).
- Requesting specialized services (cutting, processing, or shipping).
- Premium advertisements to enhance product and service visibility.
- “Seller/Service Provider”: Suppliers, workshops, or factories offering their products or services on the platform.
- “Buyer”: Individuals or companies purchasing products or services through the platform.
Scope of Services
Products and Services Offered
- Products:
- All types of wood (natural, manufactured).
- Furniture accessories (handles, hinges, glass, etc.).
- Tools and equipment related to woodwork.
- Specialized Services:
- Custom wood cutting.
- Wood preparation, such as painting or drying.
- Local and international shipping in collaboration with specialized companies.
- Additional Services:
- Premium advertising solutions to increase visibility on the platform.
- Consultation for selecting materials and services.
Target Categories
- Large, medium, and small furniture manufacturing companies.
- Workshops and craftsmen.
- Individuals interested in home or small business projects.
Geographic Scope
Woodly provides its services to local and international markets while adhering to the laws and regulations of each market.
Usage and Membership Terms
For Buyers
- Must meet the legal age according to the laws of their country of residence.
- Provide accurate address and contact information.
- Commit to timely payments using available methods.
For Sellers and Service Providers
- Provide legal documents proving the existence of a legitimate business entity.
- Ensure accurate and updated information about products and services, such as quantities, prices, and quality.
- Fully comply with local laws, including taxes and customs.
Account Registration
- Users must provide accurate and comprehensive data during registration.
- Woodly reserves the right to reject or suspend accounts in cases of inaccurate information or violations.
- Users are responsible for maintaining the confidentiality of their login credentials.
Users’ Responsibilities
Buyers
- Verify product and service details before purchasing.
- Report any quality or shipping-related issues to Woodly.
- Avoid using the platform for external transactions.
Sellers/Service Providers
- Deliver products and services as per announced specifications and required quality.
- Take responsibility for after-sales services, such as maintenance or replacements.
- Update quantities, prices, and specifications promptly when changes occur.
General Responsibilities
- Avoid posting content that infringes intellectual property rights or violates laws.
- Refrain from manipulating prices or causing harm to the platform or its users.
Woodly’s Role as an Intermediary
- Woodly acts as an electronic platform connecting sellers and buyers but does not own the products or guarantee transaction success.
- The platform is not liable for disputes or losses resulting from unsuccessful transactions between parties.
- Limited support is provided to resolve disputes based on the terms of use.
Payments and Taxes
Payments
- Woodly offers secure and convenient electronic payment options.
- Payments are processed through approved gateways and transferred to the concerned party after deducting platform fees.
Taxes
- Sellers are solely responsible for determining, collecting, and remitting taxes per their geographic location’s applicable laws.
- Listed prices on the platform may include taxes as per the agreement.
Usage Policies
Prohibited Practices
- Listing illegal or unsafe products.
- Using contact information obtained through the platform for external transactions.
- Publishing offensive content or content violating laws and ethics.
- Actions causing harm or disrupting the platform’s operations.
Privacy Policy
- Woodly is committed to protecting users’ data but does not guarantee complete security due to the nature of the internet.
- Users must avoid sharing their data with unverified parties.
Dispute Resolution and Applicable Laws
- These terms are governed by the laws of Woodly’s main headquarters.
- Disputes are resolved through competent courts in that jurisdiction.
- Claims must be submitted within three months from the dispute date.
Amendments to Terms
- Woodly reserves the right to modify these terms or add new clauses at any time.
- Users are notified of changes via email or internal platform notifications.
Force Majeure
Woodly is not liable for delays or service failures due to events beyond its control, such as natural disasters or government decisions.
Additional Features
Support and Communication Programs
- The platform provides technical support channels to resolve issues quickly and effectively.
- All conversations are recorded to improve service quality and ensure transparency.
Rewards and Loyalty Programs
- Woodly offers reward programs to encourage sellers and buyers to increase activity.
Performance Analysis Tools
- Sellers are provided with detailed reports on product performance to develop marketing strategies and enhance sales.
